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Unit 20 is called troubleshooting. This chapter is about dealing with different teaching situations and how to handle those scenarios one might encounter in an English as a foreign language class. It focuses on the best methods to use when learning is involved. The different obstacles a teacher may face are large classes, reluctant students, difficulties with listening texts, and students using a native language. The chapter also teaches you what to do during your first class. The first class should be used to establish rapport and get to know the students instead of going straight to the course book.
